Privacy Policy

Information we may collect

To provide an online casino service, we may handle information that identifies a player, relates to an account or is created when the website is used. The information collected depends on the services used, the player’s interactions with the website and the checks that may be required before or during an account relationship. We aim to collect information that is reasonably relevant to operating the service, meeting obligations, preventing misuse and supporting players.

Account and contact details

This may include a player’s name, date of birth, residential or contact information, username, account preferences and communications with support. It may also include information about responsible gaming settings, account activity and requests made through the website. These details help create and manage an account, provide assistance, communicate important service information and apply relevant account controls.

Verification information

We may request information or documents needed to confirm identity, age, account ownership or other eligibility requirements. Verification material may include identity documents, proof of address, images or information used for security checks. This information is handled for verification, anti-fraud, anti-money laundering and other compliance purposes where those checks are required.

Payment and transaction records

We may receive or generate records relating to deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment information under their own privacy terms. Relevant transaction information helps process requests, maintain accurate records, identify unusual or unauthorised activity, resolve disputes and meet applicable legal and operational requirements.

Device, cookie and usage data

When a player visits or uses the website, technical information may be recorded. This can include an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location information, pages viewed, timestamps, referral information and records of interactions with the website. Cookies and similar technologies may also record preferences, session information and general usage activity. This information helps keep the service secure, understand performance, troubleshoot faults and improve the user experience.

How we use information

Information may be used for purposes connected with providing and administering the casino service. We do not use personal information for unrelated purposes without a suitable basis to do so or, where appropriate, the player’s permission. The reasons for handling information can include running an account, carrying out verification and anti-fraud checks, meeting legal obligations and providing customer support.

• To open, maintain and secure player accounts.
• To confirm identity, age, account ownership and eligibility to use particular services.
• To carry out security, anti-fraud, anti-money laundering and responsible gaming checks.
• To process deposits, withdrawals and other account transactions.
• To provide customer support, investigate questions and respond to complaints or disputes.
• To send service messages about accounts, transactions, security, policy changes or important website matters.
• To monitor website performance, prevent misuse, detect technical problems and improve functionality.
• To understand general usage trends and develop a safer, more reliable service.
• To comply with legal, regulatory, tax, financial, court or other official requirements that apply to the service.
• To protect the rights, property, safety and security of players, the website and relevant service providers.

Where marketing communications are offered, they may be sent in accordance with applicable requirements and the choices made by the player. A player can withdraw consent to marketing at any time by contacting support@coolzinocasino.click. Withdrawing marketing consent does not necessarily stop essential service messages, such as account, security or transaction notifications.

Sharing information with service providers

Information may be shared with service providers that help operate the website or support activities such as identity verification, payment processing, fraud prevention, technology, hosting, customer support, analytics and security. These providers should receive information only as needed for their assigned services and are expected to handle it appropriately.

Information may also be disclosed where necessary to meet a legal or official request, enforce relevant terms, investigate suspected fraud or unlawful activity, protect people from harm, or support a business or technical process connected with the service. If information is transferred or accessed across borders by a service provider, appropriate care is taken according to the circumstances and applicable requirements.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or data elements stored on a device that can help remember preferences, maintain sessions, support account functions, understand website usage and improve security. Some cookies are necessary for the website to operate, while others may help with analytics, performance or relevant communications.

Players can manage, block or delete cookies through their browser settings. Disabling certain cookies may affect sign-in, account functions or other parts of the website. Browser controls vary, so players should review the settings and help information provided by their chosen browser. A player’s browser may also provide options to clear existing cookies or notify the player when new cookies are being stored.

Protecting information

Reasonable technical and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure connections, monitoring, authentication procedures and staff or provider controls. Access to information may be limited to people and providers who need it for an approved business, operational, security or compliance purpose.

No website, online transmission or electronic storage method can be guaranteed to be completely secure. Players should use a strong password, avoid sharing login information, sign out when using a shared device and contact support promptly if they suspect unauthorised account activity or believe their information may have been misused.

How long information is kept

Information is generally kept only for as long as it is needed for the purposes described in this policy, to manage an ongoing relationship, resolve issues, protect the service or meet applicable requirements. Some account, verification, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed.

When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to technical, legal and operational considerations. Closing an account does not automatically mean that every record connected with the account can be removed immediately.

Your privacy rights and data requests

Players may have rights relating to the personal information held about them. These rights can depend on the circumstances, the type of information involved and the requirements that apply to the request. We may need to verify a player’s identity before providing information or making changes, so that personal information is not disclosed to the wrong person.

How to exercise your rights

For privacy questions or data requests, contact support@coolzinocasino.click. In your request, explain what you are asking for and provide enough information for us to locate the relevant account or records. Players may ask to:

• Access personal information held about them and receive an explanation of how it is used.
• Correct personal information that is inaccurate, incomplete or out of date.
• Request deletion of personal information where it is no longer needed or where deletion is otherwise available.
• Withdraw consent to marketing communications at any time.
• Ask questions about the handling, sharing or security of their personal information.

A request to delete information may not be able to be completed immediately or in full where records must be retained for legal, security, dispute-resolution or other legitimate purposes. Some information may also need to be kept to prevent fraud, protect the service or establish, exercise or defend a legal position. Where information must be retained, access and use may be limited to the purpose for which it is kept.

Marketing choices

Players can withdraw consent to marketing by contacting support@coolzinocasino.click. A player may also be able to use an unsubscribe or preference option included in a marketing message. Marketing preferences do not normally affect service communications needed to operate an account, confirm transactions, provide security notices or explain important changes to the website or its terms.

Policy changes and questions

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The latest version will be made available on the website, and players should review it from time to time. If a change is important, additional notice may be provided through an appropriate account or service channel. Questions, concerns or privacy requests can be directed to support@coolzinocasino.click.