Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and the operator of Coolzino Casino. They apply to the website, mobile experiences, games, account services, payment functions and other features made available through the service. References to “Coolzino Casino”, “we”, “us” or “our” mean the relevant operator of the service. References to “you” or “your” mean the person accessing or using the website.

You must read these Terms before using the service. If you do not agree with any part of them, you must not create an account, deposit money, place wagers or otherwise use Coolzino Casino. By continuing to use the website, you confirm that you have had a reasonable opportunity to review these Terms and agree to be bound by them.

Additional rules may apply to individual games, tournaments, promotions, competitions, bonuses or payment methods. Those rules will be made available with the relevant offer or feature and form part of these Terms. If a specific rule conflicts with a general provision, the specific rule will apply to the relevant activity to the extent of the conflict.

We may update these Terms from time to time to reflect changes to the service, applicable law, business practices or security requirements. The current version will be published on this page. You should review it regularly. Where a change materially affects your rights or obligations, we will take reasonable steps to draw it to your attention. Continuing to use the service after an update means that you accept the revised Terms.

2. Eligibility and account requirements

Coolzino Casino is intended only for people who are legally permitted to participate in online gambling in their place of residence. You must be at least 18 years old, or any higher minimum age required by the laws that apply to you. We may ask for evidence of age and identity before allowing access to some or all account functions.

You are responsible for checking that online gambling is lawful for you. You must not use the service if gambling is prohibited where you live, if you are subject to a court order or restriction that prevents you from gambling, or if you have asked to be excluded from the service. We may restrict access where legal, regulatory or operational requirements apply.

You may generally hold only one account unless we expressly agree otherwise. An account must be registered in your own name and the information provided must be accurate, current and complete. You must update your details if they change. Creating accounts for another person, using a false identity or allowing another person to use your account is not permitted.

You are responsible for keeping your login details, devices and account information secure. Do not share your password or permit another person to access your account. You should notify us promptly through the available support channels if you suspect unauthorised access, unusual activity or a security issue. You may be responsible for activity carried out through your account where you have failed to take reasonable security precautions.

• Provide documents or information reasonably requested for age, identity, payment, source-of-funds or compliance checks.
• Co-operate with checks designed to prevent fraud, money laundering, underage gambling and other unlawful activity.
• Use payment methods that belong to you or that you are authorised to use.
• Maintain only one personal account unless an exception is approved in writing.
• Tell us if you believe your account has been used without your permission.

If information cannot be verified, appears inaccurate or is inconsistent with your activity, we may delay, restrict or refuse transactions and account functions while checks are completed. We may also close or suspend an account where required by law or where we reasonably believe that the account has been used in breach of these Terms.

3. Deposits, games and withdrawals

Funds should be deposited only through the payment methods shown as available in your account. You must ensure that the information entered for a deposit is correct and that your bank, card issuer or payment provider permits the transaction. We do not accept responsibility for fees, delays or restrictions imposed by your bank or another payment provider.

You should deposit only money that you can afford to lose. Deposits must not be made for an unlawful purpose, to conceal the source of funds or on behalf of another person. We may carry out transaction reviews and request further information before accepting, returning or processing funds.

A wager or game entry is accepted only when it has been recorded by our systems. If there is a technical error, interruption, pricing issue, display error or other system problem, we may investigate the affected activity and take reasonable corrective action. This may include cancelling an affected transaction where permitted by law. We will not knowingly allow a technical error to determine an unfair outcome.

Game results are determined by the relevant game systems and recorded in our transaction and account records. Where a result, balance or transaction is disputed, our records will be used as evidence unless you can show that they are incorrect. We may suspend access to an affected feature while an investigation is undertaken.

Withdrawal requests may be subject to account verification, payment checks, security reviews and any applicable rules displayed for the relevant service. We may return funds to the original payment method where appropriate or use another method available to you. You remain responsible for ensuring that your payment details are accurate.

Promotions, bonuses and other incentives are subject to their own terms. Those terms may include eligibility conditions, expiry dates, wagering requirements, maximum values, game restrictions, withdrawal conditions or other limits. You should review the applicable promotional terms before accepting an offer. If promotional activity is used fraudulently or in breach of its rules, related benefits may be removed.

We do not guarantee uninterrupted access to the website or that every game, payment method or feature will always be available. Maintenance, security measures, technical faults, third-party failures or events outside our reasonable control may affect the service. We will take reasonable steps to restore affected services when practical.

4. Responsible gambling and acceptable use

Gambling should be treated as entertainment, not as a way to make money or solve financial difficulties. Set personal limits before you play and avoid chasing losses. If gambling is affecting your finances, relationships, work, health or wellbeing, stop using the service and seek appropriate support.

Tools and controls may be available to help you manage your play, such as deposit limits, session reminders, time-out options or account exclusion. Availability and operation may depend on the feature selected and the requirements applying to the service. Requests for an account break or exclusion should be made through the support options shown on the website.

You must use Coolzino Casino lawfully and fairly. You must not manipulate a game, exploit an error, interfere with the website, introduce malicious code, use automated systems without permission or attempt to gain an unfair advantage. You must not use the service to defraud another person, facilitate unlawful payments, breach another person’s rights or evade a restriction placed on your account.

• Do not use bots, scripts, scraping tools or other automated methods to access or interact with the service unless expressly authorised.
• Do not attempt to reverse engineer, copy, modify or disrupt the website, games, software or security systems.
• Do not upload content that is unlawful, abusive, threatening, misleading, defamatory or harmful.
• Do not collude with other users or use more than one account to gain an improper advantage.
• Do not use stolen, fraudulent or unauthorised payment details.
• Do not encourage a person under the minimum legal age to access or use the service.

Where we reasonably believe that these Terms, applicable law or a game rule has been breached, we may investigate, suspend an account, cancel affected activity, withhold or return funds where legally permitted, and take other appropriate action. We will consider the available information and applicable obligations before making a decision.

5. Privacy, suspension and legal information

Personal information is handled in accordance with the Coolzino Casino Privacy Policy. The Privacy Policy explains what information may be collected, why it is used, when it may be shared and how you may exercise applicable privacy rights. By using the service, you acknowledge that information may be processed for account administration, payments, verification, security, responsible gambling and legal compliance.

You may stop using the service at any time and may request account closure through the support options displayed on the website. Account closure or suspension does not remove obligations that arose before closure. Any unresolved transaction, verification review, complaint, investigation or legal obligation may continue after an account is closed.

We may suspend, restrict or terminate an account where we consider it necessary for security, responsible gambling, legal compliance, fraud prevention, payment review, a breach of these Terms or the protection of users and the service. We may also change, withdraw or discontinue any part of the website. Where appropriate and legally permitted, we will explain the general reason for a restriction.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law. Subject to those rights, the service is provided on an availability basis and we are not responsible for losses caused by events outside our reasonable control, your misuse of the service, inaccurate information supplied by you, third-party payment services or interruptions that could not reasonably be prevented.

You are responsible for understanding and meeting any tax, reporting or other personal obligations that may arise from your use of the service. You should obtain independent legal, financial or tax advice if you are unsure about your position.

These Terms are intended to be read consistently with the laws and mandatory consumer protections that apply to you. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision immediately does not mean that we waive our right to enforce it later.

If you have a question, complaint or concern about these Terms or your account, please use the contact or support options published on the Coolzino Casino website. We may request information needed to identify your account and assess the matter. Please retain a copy of these Terms and any relevant transaction or promotional information for your records.